BreezeLegal → Refunds
Refund Policy
1Who actually issues refunds
Breeze Premium is sold by the App Store and Google Play, never by us directly. The money goes to Apple or Google, and only Apple or Google can send it back. We have no access to your payment method and no button that would issue a refund — a page claiming otherwise would be wasting your time at the moment you least want it wasted.
What we can do is help your request succeed, and we will. See section 4.
2How to request one
iPhone and iPad
- Go to reportaproblem.apple.com and sign in with your Apple Account.
- Find the Breeze purchase, choose "Request a refund", and pick a reason.
- Apple usually decides within 24–48 hours and emails you the outcome.
Android
- Within 48 hours of purchase, open Google Play → profile → Payments & subscriptions → Budget & order history → the Breeze order → Refund.
- After 48 hours, use Google Play's refund request form.
- Google usually decides within about four business days.
3Cancelling is not the same as a refund
Cancelling stops the next charge. It does not refund one that has already happened, and it does not end your current period early — Premium stays active until the period you paid for runs out. If you want your money back for a charge that has already landed, you need a refund request as well as a cancellation.
Cancel at apps.apple.com/account/subscriptions or play.google.com/store/account/subscriptions. The same links are inside the app, on the paywall and in Settings. Cancelling stops the renewal; you keep the app for the rest of the period you have already paid for. After that Breeze needs an active subscription again, because there is no free tier for it to fall back to. The lifetime purchase is not affected by any of this and cannot lapse.
4What we will do to help
Write to developer@gmsoftwareltd.com with your order ID and what happened. Depending on the case we will:
- confirm to Apple or Google, in writing and on request, that we support your refund — which is often what turns a refusal around;
- tell you honestly whether the thing you paid for actually works the way you expected, and if it does not, say so;
- where a charge came from a trial you did not realise had converted, say that plainly to the store rather than leaving you to argue it alone.
5Cases we will always back
- You were charged after cancelling.
- You were charged twice for the same period.
- A Premium feature you paid for does not work on your device and we could not fix it.
- You bought the lifetime plan and it did not unlock.
- Someone else used your device to buy it without your permission.
How much space Breeze can recover depends entirely on what is on your device, and no cleaner can promise a figure in advance. A scan finding less than you hoped is therefore not by itself a defect — but because Breeze is a paid app with no free tier, you cannot find that out before paying, and we do not think you should carry that risk alone. If a scan genuinely recovers nothing for you, say so and we will support your refund request with the store.
6Your statutory rights
Nothing in this policy limits rights you have under consumer law where you live. Consumers in the EU and the UK generally have a 14-day right of withdrawal for digital purchases, subject to the rules on content whose supply has begun. Those rights are exercised through the store that sold you the app, and they exist regardless of what this page says.
7Contact
GM Software Ltd
Email: developer@gmsoftwareltd.com
See also the Terms of Use, sections 4 to 6.